Help Center

 

What types of lingerie does Hoorish offer?

Hoorish specializes in a curated selection of stylish and comfortable lingerie. Our offerings include versatile pieces such as the 3-Strap Supportive Strapless Bandeau Bra and the elegant Butterfly Set, designed to enhance both confidence and comfort for various occasions.

What is your return policy?

We have a 14-day return policy, which allows customers to request a return within 14 days of receiving their item. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. A receipt or proof of purchase is also required.

How can I initiate a return?

To initiate a return, please contact us at hoorish.pk@gmail.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

What if I need to cancel my order?

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request. However, once an order is shipped, it will need to follow the return process outlined above.